.ninetyoneid-helpdesk{font-family:inherit;color:#14264b;max-width:1200px;margin:0 auto;padding:8px 0 40px}
.ninetyoneid-helpdesk *{box-sizing:border-box}
.ninetyoneid-helpdesk-breadcrumb{font-size:14px;color:#50678f;margin:0 0 20px}
.ninetyoneid-helpdesk-breadcrumb span{padding:0 10px;color:#9aabc5}
.ninetyoneid-helpdesk-hero{display:flex;align-items:center;justify-content:space-between;gap:30px;margin-bottom:30px}
.ninetyoneid-eyebrow{font-size:12px;letter-spacing:2px;font-weight:800;color:#1255b4;margin-bottom:7px}
.ninetyoneid-helpdesk-hero h1{font-size:42px;line-height:1.15;margin:0 0 8px;color:#0c1d3e}
.ninetyoneid-helpdesk-hero p{font-size:18px;color:#657a9e;margin:0}
.ninetyoneid-help-banner{min-width:420px;display:flex;align-items:center;gap:18px;padding:20px 24px;border:1px solid #d5e3f8;border-radius:14px;background:#f7fbff}
.ninetyoneid-round-icon,.ninetyoneid-side-title>span,.ninetyoneid-section-title>span{display:flex;align-items:center;justify-content:center;flex:0 0 auto;width:48px;height:48px;border-radius:14px;background:#e5f0ff;color:#1458b8;font-weight:800;font-size:23px}
.ninetyoneid-help-banner strong{display:block;font-size:18px;color:#1255b4}
.ninetyoneid-help-banner span{display:block;margin-top:4px;color:#667b9d;font-size:14px}
.ninetyoneid-help-categories{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:26px}
.ninetyoneid-help-category{position:relative;min-height:184px;padding:20px 16px;border:1px solid #e1e8f1;border-radius:14px;background:#fff;box-shadow:0 4px 16px rgba(30,70,120,.05);text-decoration:none!important;color:#14264b!important;display:flex;flex-direction:column;align-items:flex-start}
.ninetyoneid-help-category:hover{transform:translateY(-2px);box-shadow:0 8px 22px rgba(30,70,120,.10)}
.ninetyoneid-category-icon{width:52px;height:52px;border-radius:14px;background:#eaf3ff;color:#1260c7;display:flex;align-items:center;justify-content:center;font-size:27px;margin-bottom:14px}
.ninetyoneid-help-category:nth-child(2) .ninetyoneid-category-icon{background:#e4f8ef;color:#149b69}
.ninetyoneid-help-category:nth-child(3) .ninetyoneid-category-icon{background:#f2e8ff;color:#7b28bf}
.ninetyoneid-help-category:nth-child(4) .ninetyoneid-category-icon{background:#fff0e5;color:#e36b13}
.ninetyoneid-help-category:nth-child(5) .ninetyoneid-category-icon{background:#ffe9ed;color:#db2445}
.ninetyoneid-help-category:nth-child(6) .ninetyoneid-category-icon{background:#e5f8fa;color:#0c9bad}
.ninetyoneid-help-category strong{font-size:15px;line-height:1.3}
.ninetyoneid-category-desc{font-size:13px;line-height:1.45;color:#7184a4;margin-top:7px;padding-right:4px}
.ninetyoneid-arrow{position:absolute;right:15px;bottom:14px;color:#075fc8;font-size:25px}
.ninetyoneid-help-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:0;padding:18px 14px;border:1px solid #e1e8f1;border-radius:14px;background:#fff;box-shadow:0 4px 16px rgba(30,70,120,.04);margin-bottom:26px}
.ninetyoneid-help-stats>div{display:flex;align-items:center;gap:13px;padding:0 20px;border-right:1px solid #e4e9f0}
.ninetyoneid-help-stats>div:last-child{border-right:0}
.ninetyoneid-help-stats strong{display:block;font-size:20px;color:#14264b}
.ninetyoneid-help-stats small{display:block;color:#7184a4;font-size:12px;margin-top:2px}
.stat-icon{width:42px;height:42px;border-radius:50%;background:#e8f2ff;color:#1260c7;display:flex;align-items:center;justify-content:center;font-size:20px}
.ninetyoneid-help-grid{display:grid;grid-template-columns:minmax(0,1.75fr) minmax(300px,1fr);gap:16px}
.ninetyoneid-request-card,.ninetyoneid-side-card,.ninetyoneid-helpdesk-track{background:#fff;border:1px solid #e1e8f1;border-radius:14px;box-shadow:0 4px 16px rgba(30,70,120,.04)}
.ninetyoneid-request-card{padding:24px}
.ninetyoneid-section-title,.ninetyoneid-side-title{display:flex;align-items:flex-start;gap:14px;margin-bottom:20px}
.ninetyoneid-section-title h2,.ninetyoneid-side-title h3{margin:0;color:#14264b;font-size:22px}
.ninetyoneid-section-title p,.ninetyoneid-side-title p{margin:4px 0 0;color:#7184a4;font-size:13px;line-height:1.5}
.ninetyoneid-help-sidebar{display:flex;flex-direction:column;gap:16px}
.ninetyoneid-side-card{padding:20px}
.ninetyoneid-side-title>span{width:36px;height:36px;border-radius:10px;font-size:18px}
.ninetyoneid-side-title h3{font-size:18px}
.ninetyoneid-outline-btn{display:inline-block;border:1px solid #1764c7;color:#135ab3!important;border-radius:8px;padding:10px 14px;text-decoration:none!important;font-weight:700;font-size:13px}
.ninetyoneid-support-form label{display:block;font-weight:600;font-size:13px;color:#182b4e;margin-bottom:15px;position:relative}
.ninetyoneid-support-form em{font-style:normal;color:#e32c3f}
.ninetyoneid-form-two{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.ninetyoneid-support-form input[type=text],.ninetyoneid-support-form input[type=email],.ninetyoneid-support-form input[type=file],.ninetyoneid-support-form select,.ninetyoneid-support-form textarea,.ninetyoneid-track-form input{display:block;width:100%;margin-top:7px;padding:12px 13px;border:1px solid #d5dfed;border-radius:7px;background:#fff;color:#24385c;font:inherit}
.ninetyoneid-support-form textarea{resize:vertical}
.ninetyoneid-support-form input:focus,.ninetyoneid-support-form select:focus,.ninetyoneid-support-form textarea:focus,.ninetyoneid-track-form input:focus{outline:none;border-color:#1764c7;box-shadow:0 0 0 2px rgba(23,100,199,.10)}
.ninetyoneid-support-form small{display:block;color:#8393ad;font-size:11px;margin-top:5px;font-weight:400}
.ninetyoneid-counter{position:absolute;right:0;bottom:0}
.ninetyoneid-support-form button,.ninetyoneid-track-form button{width:100%;border:0;border-radius:8px;background:#1759b5;color:#fff;padding:13px 18px;font-weight:700;cursor:pointer}
.ninetyoneid-support-form button:hover,.ninetyoneid-track-form button:hover{background:#104a9c}
.ninetyoneid-track-form{display:grid;gap:9px}
.ninetyoneid-track-form button{margin-top:2px}
.ninetyoneid-info{padding:8px 0;border-top:1px solid #edf0f5}
.ninetyoneid-info strong,.ninetyoneid-info span{display:block}
.ninetyoneid-info strong{font-size:13px;color:#182b4e}
.ninetyoneid-info span{font-size:12px;color:#7184a4;margin-top:3px}
.ninetyoneid-notice{padding:12px 14px;border-radius:8px;margin-bottom:16px;font-size:13px}
.ninetyoneid-notice.success{background:#eaf8f0;color:#197044;border:1px solid #ccebd9}
.ninetyoneid-notice.error{background:#fff0f1;color:#a32636;border:1px solid #f2c9ce}
.ninetyoneid-honeypot{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;opacity:0!important}
.ninetyoneid-helpdesk-track{max-width:650px;margin:30px auto;padding:26px}
.ninetyoneid-helpdesk-track h2{margin:0 0 8px;font-size:28px}
.ninetyoneid-helpdesk-track>p{color:#7184a4}
.ninetyoneid-track-result{background:#f6faff;border:1px solid #d9e6f7;border-radius:9px;padding:15px;margin:15px 0}
.ninetyoneid-track-result h3{margin:5px 0 8px}
@media(max-width:1000px){.ninetyoneid-help-categories{grid-template-columns:repeat(3,1fr)}.ninetyoneid-helpdesk-hero{align-items:flex-start;flex-direction:column}.ninetyoneid-help-banner{min-width:0;width:100%}}
@media(max-width:767px){.ninetyoneid-helpdesk-hero h1{font-size:32px}.ninetyoneid-helpdesk-hero p{font-size:16px}.ninetyoneid-help-categories{grid-template-columns:repeat(2,1fr)}.ninetyoneid-help-stats{grid-template-columns:1fr 1fr}.ninetyoneid-help-stats>div{padding:10px 12px;border-right:0;border-bottom:1px solid #e4e9f0}.ninetyoneid-help-stats>div:nth-child(odd){border-right:1px solid #e4e9f0}.ninetyoneid-help-stats>div:nth-last-child(-n+2){border-bottom:0}.ninetyoneid-help-grid{grid-template-columns:1fr}.ninetyoneid-form-two{grid-template-columns:1fr}.ninetyoneid-request-card{padding:18px}.ninetyoneid-help-banner{padding:16px}.ninetyoneid-help-category{min-height:170px}}
@media(max-width:430px){.ninetyoneid-help-categories{grid-template-columns:1fr}.ninetyoneid-help-stats{grid-template-columns:1fr}.ninetyoneid-help-stats>div,.ninetyoneid-help-stats>div:nth-child(odd){border-right:0;border-bottom:1px solid #e4e9f0}.ninetyoneid-help-stats>div:last-child{border-bottom:0}}

/* v2.0.2 arithmetic CAPTCHA */
.ninetyoneid-captcha{margin-top:16px;padding:14px 16px;border:1px solid #dbe6f5;border-radius:10px;background:#f8fbff}
.ninetyoneid-captcha label{display:block}
.ninetyoneid-captcha-question{display:block;margin:7px 0 8px;font-weight:600}
.ninetyoneid-captcha input{max-width:180px}


/* v3.1.1 registered-members-only notice and visible category selection */
.ninetyoneid-member-only-notice{display:flex;align-items:center;gap:14px;margin:0 0 24px;padding:15px 18px;border:1px solid #d5e3f8;border-radius:12px;background:#f7fbff;color:#18335e}
.ninetyoneid-member-only-icon{width:42px;height:42px;display:flex;align-items:center;justify-content:center;flex:0 0 auto;border-radius:10px;background:#e5f0ff;font-size:20px}
.ninetyoneid-member-only-notice strong{display:block;font-size:15px;color:#1255b4}
.ninetyoneid-member-only-notice span{display:block;margin-top:3px;font-size:13px;color:#657a9e}
.ninetyoneid-member-only-notice a{margin-left:auto;white-space:nowrap;text-decoration:none!important;font-weight:700;color:#1255b4!important}
.ninetyoneid-help-category.is-selected{border-color:#1764c7;box-shadow:0 0 0 3px rgba(23,100,199,.12),0 8px 22px rgba(30,70,120,.10);transform:translateY(-2px);background:#f8fbff}
.ninetyoneid-help-category.is-selected .ninetyoneid-arrow{font-weight:800}
.ninetyoneid-member-lock{text-align:center;padding:38px 20px;border:1px dashed #d5dfed;border-radius:12px;background:#f9fbfe}
.ninetyoneid-member-lock-icon{font-size:30px;margin-bottom:8px}
.ninetyoneid-member-lock h3{margin:0 0 6px;color:#14264b;font-size:20px}
.ninetyoneid-member-lock p{margin:0 auto 16px;max-width:560px;color:#7184a4;font-size:14px;line-height:1.5}
@media(max-width:767px){.ninetyoneid-member-only-notice{align-items:flex-start;flex-wrap:wrap}.ninetyoneid-member-only-notice a{margin-left:56px}}


.ninetyoneid-ticket-message,
.ninetyoneid-ticket-replies{margin-top:18px;padding:16px;border:1px solid rgba(0,0,0,.08);border-radius:10px}
.ninetyoneid-ticket-reply{margin-top:12px;padding:12px;border-left:3px solid currentColor;background:rgba(0,0,0,.02);border-radius:6px}
.ninetyoneid-ticket-reply small{opacity:.7;margin-left:8px}

.ninetyoneid-track-response{margin-top:16px}.ninetyoneid-track-response .ninetyoneid-track-result{text-align:left}

/* v3.2.1: accessible radio-button support category picker */
.ninetyoneid-category-fieldset{border:0;padding:0;margin:0;min-width:0}
.ninetyoneid-category-fieldset legend{display:block;margin:0 0 10px;padding:0;font-weight:500;color:inherit}
.ninetyoneid-category-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.ninetyoneid-category-option{display:flex!important;align-items:center;gap:10px;padding:13px 14px;border:1px solid #d2def0;border-radius:10px;background:#fff;cursor:pointer;min-height:48px;box-sizing:border-box}
.ninetyoneid-category-option:has(input:checked){border-color:#2563eb;background:#edf4ff;box-shadow:0 0 0 1px #2563eb}
.ninetyoneid-category-option input[type=radio]{margin:0;accent-color:#2563eb;flex:0 0 auto}
.ninetyoneid-category-option span{line-height:1.35}
@media(max-width:600px){.ninetyoneid-category-options{grid-template-columns:1fr}}



/* v3.2.6: compact category form layout and full-color help-category hover */
.ninetyoneid-category-fieldset{min-width:0;width:100%;margin:0;padding:0}
.ninetyoneid-category-options{gap:8px}
.ninetyoneid-support-form .ninetyoneid-category-option{
  margin:0!important;
  min-height:46px;
  padding:10px 12px;
  gap:9px;
  line-height:1.3;
}
.ninetyoneid-category-option span{line-height:1.3}
.ninetyoneid-form-two{align-items:start;gap:18px}
.ninetyoneid-support-form .ninetyoneid-category-fieldset legend{margin:0 0 8px;line-height:1.4}
.ninetyoneid-help-category{
  transition:background-color .22s ease,color .22s ease,border-color .22s ease,box-shadow .22s ease,transform .22s ease;
}
.ninetyoneid-help-category .ninetyoneid-category-icon,
.ninetyoneid-help-category strong,
.ninetyoneid-help-category .ninetyoneid-category-desc,
.ninetyoneid-help-category .ninetyoneid-arrow{
  transition:background-color .22s ease,color .22s ease;
}
.ninetyoneid-help-category:nth-child(1):hover,
.ninetyoneid-help-category:nth-child(1):focus-visible{background:#1260c7;border-color:#1260c7;color:#fff!important}
.ninetyoneid-help-category:nth-child(2):hover,
.ninetyoneid-help-category:nth-child(2):focus-visible{background:#149b69;border-color:#149b69;color:#fff!important}
.ninetyoneid-help-category:nth-child(3):hover,
.ninetyoneid-help-category:nth-child(3):focus-visible{background:#7b28bf;border-color:#7b28bf;color:#fff!important}
.ninetyoneid-help-category:nth-child(4):hover,
.ninetyoneid-help-category:nth-child(4):focus-visible{background:#e36b13;border-color:#e36b13;color:#fff!important}
.ninetyoneid-help-category:nth-child(5):hover,
.ninetyoneid-help-category:nth-child(5):focus-visible{background:#db2445;border-color:#db2445;color:#fff!important}
.ninetyoneid-help-category:nth-child(6):hover,
.ninetyoneid-help-category:nth-child(6):focus-visible{background:#0c9bad;border-color:#0c9bad;color:#fff!important}
.ninetyoneid-help-category:hover strong,
.ninetyoneid-help-category:focus-visible strong,
.ninetyoneid-help-category:hover .ninetyoneid-category-desc,
.ninetyoneid-help-category:focus-visible .ninetyoneid-category-desc,
.ninetyoneid-help-category:hover .ninetyoneid-arrow,
.ninetyoneid-help-category:focus-visible .ninetyoneid-arrow{color:#fff!important}
.ninetyoneid-help-category:hover .ninetyoneid-category-icon,
.ninetyoneid-help-category:focus-visible .ninetyoneid-category-icon{background:rgba(255,255,255,.18)!important;color:#fff!important}
.ninetyoneid-help-category:hover,
.ninetyoneid-help-category:focus-visible{transform:translateY(-3px);box-shadow:0 12px 26px rgba(20,45,85,.16)}
@media(prefers-reduced-motion:reduce){
  .ninetyoneid-help-category,.ninetyoneid-help-category *{transition:none!important}
}



/* v3.2.7: compact support-category radio cards and full-color hover */
.ninetyoneid-support-form .ninetyoneid-category-options{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:8px!important;
  align-items:stretch;
}
.ninetyoneid-support-form .ninetyoneid-category-option{
  box-sizing:border-box;
  width:100%;
  min-width:0;
  min-height:48px!important;
  padding:9px 11px!important;
  margin:0!important;
  gap:8px!important;
  border:1px solid #cbdcf5!important;
  border-radius:12px!important;
  background:#fff!important;
  color:#10284d!important;
  display:flex!important;
  align-items:center!important;
  transition:background-color .2s ease,color .2s ease,border-color .2s ease,box-shadow .2s ease,transform .2s ease;
}
.ninetyoneid-support-form .ninetyoneid-category-option:hover,
.ninetyoneid-support-form .ninetyoneid-category-option:focus-within{
  background:#1260c7!important;
  border-color:#1260c7!important;
  color:#fff!important;
  box-shadow:0 5px 14px rgba(18,96,199,.18);
  transform:translateY(-1px);
}
.ninetyoneid-support-form .ninetyoneid-category-option:hover span,
.ninetyoneid-support-form .ninetyoneid-category-option:focus-within span{
  color:#fff!important;
}
.ninetyoneid-support-form .ninetyoneid-category-option:has(input[type="radio"]:checked){
  border-color:#1260c7!important;
  background:#eef5ff!important;
}
.ninetyoneid-support-form .ninetyoneid-category-option:has(input[type="radio"]:checked):hover,
.ninetyoneid-support-form .ninetyoneid-category-option:has(input[type="radio"]:checked):focus-within{
  background:#1260c7!important;
  color:#fff!important;
}
@media(max-width:560px){
  .ninetyoneid-support-form .ninetyoneid-category-options{gap:7px!important}
  .ninetyoneid-support-form .ninetyoneid-category-option{
    min-height:44px!important;
    padding:8px 9px!important;
  }
}
@media(prefers-reduced-motion:reduce){
  .ninetyoneid-support-form .ninetyoneid-category-option{transition:none!important}
}



/* v3.2.8: balanced support form columns — name/email left, phone/category right */
.ninetyoneid-support-form .ninetyoneid-form-two{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  align-items:start;
  gap:18px;
}
.ninetyoneid-support-form .ninetyoneid-form-column{
  display:flex;
  flex-direction:column;
  gap:16px;
  min-width:0;
}
.ninetyoneid-support-form .ninetyoneid-form-column > label{
  display:block;
  width:100%;
  min-width:0;
}
.ninetyoneid-support-form .ninetyoneid-category-fieldset{
  width:100%;
  min-width:0;
  margin:0;
}
.ninetyoneid-support-form .ninetyoneid-category-options{
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:8px!important;
}
@media(max-width:640px){
  .ninetyoneid-support-form .ninetyoneid-form-two{
    grid-template-columns:minmax(0,1fr);
    gap:14px;
  }
  .ninetyoneid-support-form .ninetyoneid-form-column{gap:14px}
}



/* v3.2.9: requested final form order — Name, Email, Phone on left; Category at top right */
.ninetyoneid-support-form .ninetyoneid-form-two{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  align-items:start;
  gap:22px;
}
.ninetyoneid-support-form .ninetyoneid-form-column{
  display:flex;
  flex-direction:column;
  gap:16px;
  min-width:0;
}
.ninetyoneid-support-form .ninetyoneid-form-column > label{
  display:block;
  width:100%;
  min-width:0;
}
.ninetyoneid-support-form .ninetyoneid-category-fieldset{
  width:100%;
  min-width:0;
  margin:0;
}
.ninetyoneid-support-form .ninetyoneid-category-options{
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:8px!important;
}
@media(max-width:640px){
  .ninetyoneid-support-form .ninetyoneid-form-two{
    grid-template-columns:minmax(0,1fr);
    gap:16px;
  }
  .ninetyoneid-support-form .ninetyoneid-form-column{gap:14px}
}



/* v3.3.0: remove excess vertical space below the Support Category grid */
.ninetyoneid-support-form .ninetyoneid-form-two{
  margin-bottom:16px!important;
  align-items:start!important;
}
.ninetyoneid-support-form .ninetyoneid-form-column{
  gap:14px!important;
}
.ninetyoneid-support-form .ninetyoneid-category-fieldset{
  align-self:start!important;
  height:auto!important;
  min-height:0!important;
  padding-bottom:0!important;
  margin-bottom:0!important;
}
.ninetyoneid-support-form .ninetyoneid-category-options{
  align-content:start!important;
  grid-auto-rows:min-content;
  row-gap:8px!important;
}
.ninetyoneid-support-form .ninetyoneid-category-option{
  height:auto!important;
}



/* v3.3.1: left column Name then Phone; Category on right; Email full-width below */
.ninetyoneid-support-form .ninetyoneid-form-full{
  display:block;
  width:100%;
  margin:0 0 16px!important;
}
.ninetyoneid-support-form .ninetyoneid-form-full > label{
  display:block;
  width:100%;
  min-width:0;
}
.ninetyoneid-support-form .ninetyoneid-form-full input{
  width:100%;
  box-sizing:border-box;
}