1. Contact details
Legal operatorNisha N
City AddressIndore, Madhya Pradesh, India
Legal Contactlegal at 91id.in
Supportsupport at 91id.in
Grievance contactgrievance at 91id.in
2. What to include
Include your name, reply address, relevant page or identifier, description of the issue, date and supporting evidence. Do not send passwords, OTPs or full card numbers.
3. Acknowledgement and response
We aim to acknowledge complaints within a reasonable period and respond promptly. Any statutory acknowledgement or resolution deadline applicable to the service takes precedence. The operator must verify whether a specific grievance-officer designation or timeline is required for its actual business model.
4. Escalation
If unresolved, you may use any competent consumer, privacy, cybercrime, regulatory or judicial remedy available under applicable law. Nothing here restricts statutory rights.
5. Law-enforcement requests
Official requests should be sent to legal at 91id.in with identifying details and the relevant legal authority. Requests will be assessed under applicable law.
6. Complaint handling principles
Complaints are assessed in a fair and proportionate manner based on the information available. We may acknowledge receipt, request clarification, refer an issue to the appropriate internal contact, restrict disputed information where necessary, or explain why the requested action cannot be taken. Response times can depend on complexity, completeness of evidence, third-party involvement and legal requirements. Where a statutory timeline applies, that timeline takes precedence over any general service target.
7. Privacy, confidentiality and evidence
Please send only information reasonably necessary to identify and investigate the issue. Do not send passwords, OTPs, full payment-card details or unrelated personal records. We will handle complaint information under the Privacy Policy and applicable law, while recognising that some information may need to be shared with the affected party, advisers, service providers or authorities to investigate or respond lawfully.
8. External remedies
If you remain dissatisfied, you may approach a competent consumer commission, data-protection or other regulatory authority, cybercrime channel or court where available under applicable law. Nothing in this process requires you to surrender a statutory remedy or agree to private dispute resolution unless a separate valid agreement and applicable law provide for it.
